MHNet's Values

Monday, January 05, 2009 Login

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Focus on Partnership

MHNet’s focus on values revolves around our unique view of partnership. We don’t simply provide a service to members, providers and clients; instead, we develop strong partnerships to ensure that the needs of our members always come first.

Partnership with Members

We view ourselves as an important partner in the management of the member’s total well-being. This belief in the mutually beneficial nature of partnership is the driving force behind MHNet’s Case Management services that work with members to maximize the effectiveness of treatment.

Partnership with Providers

Creating a strong partner relationship with providers ensures that we provide members with a robust network when they seek care. Providers appreciate working with us, because we have developed a collaborative and non-intrusive partnership model. Additionally, our claims processing operation is both accurate and efficient. MHNet pays 100% of claims within 30 days, and Six Sigma Quality Assurance programs ensure that claims are processed correctly.

Partnership with Primary Care Physicians

MHNet works with PCPs to establish partnerships aimed at improving treatment and opening lines of communication. Our partnership efforts range from hosting workshops and other educational events to providing educational materials. MHNet also works to ensure PCPs are kept up-to-date when a patient visits a mental health professional.

Partnership with Clients

MHNet's partnership model allows us to form a unique relationship with health plans, employers and public programs. MHNet understands the needs of its diverse client base and works to address these needs in a collaborative manner. We work with clients to develop training programs and quality improvement initiatives while holding frequent interactive meetings. Additionally, we work with clients to design materials that improve a member's understanding of behavioral health issues and the ways our services can address these issues.

Member Privacy

MHNet believes that a well-informed member can serve as a stronger partner. Therefore, we make a concerted effort to help members understand their privacy rights, which allows them to feel secure in the knowledge that their information will be protected. For more on members’ privacy rights, please click here.