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  Care Coordination  
Cyan.jpgMHNet’s partnership model results in our impressive levels of consumer and provider satisfaction, as well as nominal complaints and appeals.  These outcomes are a testament to MHNet’s focus on quality treatment with exceptional case management services.  In every aspect of our interaction with consumers, we strive to exceed their expectations. 
  Disease Management  

Cyan.jpgThrough our disease management program, Case Managers use predictive modeling to proactively identify patients with documented or suspected diagnoses of high-risk behavioral health and co-morbid diseases.  Our disease management program improves the efficiency of treatment for behavioral health issues by working to correct issues before they escalate. Through disease management, symptoms are reduced and member functioning is enhanced. Our disease management program is designed to increase the medical community's awareness of certain diseases, educate consumers on symptoms and self-managed care, teach consumers how to change unhealthy behavior, support provider treatment plans and stratify consumers for intensity of services based upon risk assessment.

  Preventive Health Programs  

Green.jpgMHNet has programs targeted towards consumers with anxiety disorders, children with ADHD and adolescent children of parents with major depression. Additionally, we routinely collaborate with state programs to provide a behavioral health complement to their preventive health or disease management programs that address high-risk and high-cost medical diagnoses. Each program is selected based upon the consumer population's high-volume diagnoses, demographics and risk characteristics.  Our preventive health programs identify potential problems through predictive modeling, manage high-acuity consumers before healthcare utilization escalates, coordinate with health plans to reduce medical costs and encourage the use of psychotherapy in coordination with medication management.

  Case Management  

Purple.jpgEach consumer acessing care receives case management. Case Managers supervise consumer compliance with recommended treatment plans, monitor consumer progress and contact consumers directly to make sure they are receiving treatment that will lead to superior clinical outcomes.

MHNet also employs Intensive Case Management for consumers with concurrent medical and behavioral problems, consumers with chronic and severe behavioral health conditions and consumers who require supplemental services or have complicating factors that would result in further deterioration in the severity of the illness without intensive intervention.  MHNet's case management provides access to specialty programs and resources, coordinates treatment between providers, ensures monthly reviews are done with a medical doctor, and reduces barriers through frequent consumer contact while monitoring and encouraging treatment.

  Quality Assurance  

Brown.jpgMHNet's Quality Improvement Program is comprehensive and encompasses all aspects of the organization.  We conduct continual monitoring of quality care and tailor improvement activities to meet the specific needs of each public program.  Strong actions and evidence-based interventions are used to improve clinical outcomes.  MHNet ensures all performance indicators are developed, measured, and managed with the same degree of rigor. Sound statistical and organizational methodology for all of our performance measures and improvement activities guarantee MHNet's best practices provide you and your consumers with the highest level of quality service.

  Utilization Forecasting and Review  
Cyan.jpgMHNet’s utilization programs work in conjunction with our Quality Assurance programs to ensure benefits are being used effectively.  We employ predictive modeling solutions to enhance the quality of treatment options, and we track an array of performance indicators and activities to produce concrete, verifiable utilization reports.  These reports let you see how our solutions are helping your consumers in a cost-effective manner.
  Credentialing  
Green.jpgMHNet’s rigorous credentialing process provides consumers with a robust provider network.  All practitioners and facilities are credentialed according to National Committee for Quality Assurance (NCQA) guidelines as well as MHNet’s own internal quality assurance criteria.
  Claims Administration  

Orange.jpgMHNet offers clients full claim administration services.  MHNet's efficient and accurate claims process ensures 100% of claims are paid within 30 days with an accuracy rate of 99%.  MHNet has established the claims Service Now! team to provide telephonic assistance regarding claims issues.  Our highly trained staff members are given the authority to resolve any claim issue immediately.  Provider satisfaction with claims processing is greater than 95%.

  PsychRx  

Purple.jpgAs medication costs continue to increase, health care providers must institute reforms that address this issue while also enhancing patient safety.  MHNet’s PsychRx program meets this growing need by offering a systematic analysis of prescription data, diagnosis codes, and provider types geared towards identifying prescription patterns not in line with best practices.  The program offers targeted interventions designed to meet the needs of providers, patients and health care organizations. PsychRx aggressively addresses these problems by examining the root causes of increasing drug costs and developing practical solutions.  We apply our proprietary algorithms to pharmacy data to identify and address costly prescription issues such as poly-pharmacy and over-utilization.

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