MHNet Public Programs

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A Consumer-Centric Approach

MHNet’s Public Programs solutions are designed to provide consumers, advocates and stakeholders with a consumer-centric treatment system targeted to meet the needs of special populations. We are committed to providing effective methods of treatment to improve results, while maximizing the utilization of available resources.

The search for fresh ideas and new alternatives has an added significance as our customers feel the pressure of budgetary changes. Our Public Sector experience offers proven case management services that take a proactive approach to treatment. By employing population analysis in conjunction with our preventive health and disease management programs, we are able to isolate potentially severe cases and focus services on those needing the most help. By taking a hands-on, proactive approach, we are able to prevent unnecessary escalations in behavioral health conditions that can become long-term.

MHNet knows how to deliver tailored programs, specifically designed to meet the needs of public programs. We have successful relationships with public sector customers with proven results in treating special populations. In these relationships, we have demonstrated the ability to reduce barriers to treatment while providing innovative alternatives to care.

We view our relationship with consumers, stakeholders and advocates as a partnership dedicated to the well-being of our consumers. Providing a cost-effective solution doesn’t mean closing avenues of treatment. With MHNet, our customers know they are getting a partner whose primary focus is meeting the needs of the consumer.

Implementation and Reporting

MHNet offers implementation plans that are advocate-driven, consumer-focused and team-executed. Our dedicated implementation teams use customized strategies to ensure optimal transition and continued service operation. MHNet's proven implementation methodology identifies every step of the process, establishes timelines and due dates and designates responsible parties for all deliverables.

Our implementation program guarantees uninterrupted care for consumers. What this means for you is that any consumer in active treatment will be assured treatment with their current provider through the completion of the episode of care even if that provider is not part of MHNet's current network. No consumer will ever have to change providers because of health plan changes.

Prior to implementation, MHNet works with the client to set up flexible, customized reporting. MHNet's possesses a proprietary information gateway that allows us to report any combination of data elements in any format and medium. Our fully relational system stores every field of information including eligibility, benefits authorizations, provider data, quality improvement activities, case management data and claims data. This system allows us to generally compile ad hoc reports within 24 hours.

Consumer and Provider Satisfaction

MHNet’s partnership model results in our impressive levels of consumer and provider satisfaction, as well as nominal complaints and appeals. These outcomes are a testament to MHNet’s focus on quality treatment with exceptional case management services. In every aspect of our interaction with consumers, we strive to exceed their expectations.